1. Introduction

Hold My Spot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking management and workflow software service.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Account credentials (email and password)
• Business information (business name, service offerings)
• Subscription billing information (processed securely by Paddle, our subscription payment processor)
• Communications you send to us

Information Collected Automatically

When you use our service, we automatically collect:

• Log data (IP address, browser type, pages visited)
• Device information
• Usage patterns and preferences

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process subscription payments and send related information
• Send you technical notices and support messages
• Respond to your comments and questions
• Protect against fraudulent or illegal activity

4. Information Sharing

We do not sell your personal information. We may share your information:

• With our trusted payment processor to handle subscription payments securely
• To comply with legal obligations
• To protect our rights and the safety of users
• With your consent or at your direction

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. You may request deletion of your data at any time through your account settings.

6. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the right to:

• Access - Request a copy of your personal data
• Rectification - Request correction of inaccurate data
• Erasure - Request deletion of your personal data
• Portability - Receive your data in a portable format
• Restriction - Request limited processing of your data
• Objection - Object to processing of your data

To exercise these rights, visit your Privacy Settings or contact us. Privacy Settings

7. Cookies

We use essential cookies to provide our service and optional cookies for analytics. You can manage your cookie preferences when you first visit our site and through your browser settings.

8. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Third-Party Integrations

Hold My Spot integrates with third-party services to provide enhanced functionality. Below we describe how we use data from these integrations.

Google Calendar Integration

When you connect your Google Calendar to Hold My Spot, we access:

• Your calendar events (to check availability and prevent double-bookings)
• The ability to create new calendar events (to add confirmed bookings to your calendar)

We use this data solely to provide our booking synchronization service. We do not store your calendar events on our servers beyond what is necessary to display availability. We do not share your Google Calendar data with third parties.

You can disconnect your Google Calendar at any time from your account settings, which will revoke our access to your calendar data.

Our use of Google Calendar data adheres to the Google API Services User Data Policy, including the Limited Use requirements. Learn more

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at privacy@holdmyspot.co